Happy Haven Mall refunds and returns policy was last updated January 2025
Thank you for shopping at Happy Haven MallIf, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by one of the methods listed in the “Contact Us” section at the bottom of this page.
We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you change your mind regarding your purchase, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at customersupport@happyhavenmall.com
We only accept returns for customer remorse on the following conditions:
The item is new and unused
For items with a manufacturer seal, the manufacturer seal must be unopened
The item cannot be damaged due to the handling or use of the customer
The item must be in its original packaging with all original accessories
In cases of customer remorse returns, shipping costs are paid by the customer.
If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at customersupport@happyhavenmall.com. In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order.
You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.
Contact us via email at customersupport@happyhavenmall.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.
Pack the item neatly and carefully and send the item.
You have 48 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at customercustomersupport@happyhavenmall.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.